CLIENT SUPPORT

 Excellent solutions, better products, white-glove support, and real people

"The best part of my day is when I can help a client."

International Bancard Support

At International Bancard, we’re here for you!  Our support and IT teams are located in-house and readily available to answer your questions.

If you need any assistance, feel free to reach out to us.

General Inquiries: 800.827.4880 | info@intlbancard.com

Client Care: 800.827.4880 x2| clientcare@intlbancard.com

Technical Support: 800.827.4880 x3 | techsupport@intlbancard.com

Partner Relations: 877.436.9012 | partner@intlbancard.com

Sales:  877.621.0004 | sales@intlbancard.com

You can find us at:
1505 Woodward Ave. Detroit, MI 48226

Frequently Asked Questions

How do I apply for a merchant account?

Schedule a call with one of our Certified Payment Professionals. We’ll work to understand your business needs and design a solution to help your business grow. From there, fill out a merchant application and partner with International Bancard. 

How do I find my merchant ID?

Your merchant ID is included in your “Welcome to IB” start up package and “Welcome to IB” emails. If you’ve already received a processing statement from IB, you can find your merchant ID there too. Check out more info about your Merchant ID below.

​When will I see funds in my bank account?

In most cases expect to see the funds deposited into your bank account within 1-2 business days for Visa, MasterCard and Discover transactions. American Express should deposit within 3–5 business days, American Express will make those deposits directly.

How do I update my account information?

If you’ve updated bank accounts, moved your business, changed ownership, or want additional services, contact us directly at Client Care: 800.827.4880 x2 or email us at clientcare@intlbancard.com

How do I find my Merchant ID?

If your Merchant ID Number starts with 532008 or 7762, you can find your info here.

If your Merchant ID Number starts with 8788 or 167, you can find your info here.

PCI Compliance

All new and existing businesses accepting electronic payment solutions are required to comply with Payment Card Industry Data Security Standards (PCI DSS). The Payment Networks developed the PCI standards to strengthen data security to combat data compromises.​

All merchants run the risk of their sensitive card data being compromised. Although nothing completely eliminates your exposure to the theft of this data, your compliance with PCI DSS helps reduce your risk significantly.

International Bancard has partnered with SecureTrustTM PCI Manager. You’ll use the SecureTrustTM PCI Manager portal to either register your business to become PCI compliant or update your PCI documents when your annual self-assessment is due for renewal.

SecureTrustTM PCI Manager includes tools, like Security Awareness Education, the Security Policy Advisor, Vulnerability Scanning, and a To Do List to help you track your progress and open tasks.

As a client of International Bancard, you have been pre-registered, so you can access your account at any time.

  • Visit  pci.securetrust.com/intlbancard and register your account.

  • Have your merchant number ready to easily connect to your account.

  • From there, you’ll be guided to restart when you’re ready. We encourage you to get started on this important step in data security either as a new merchant or before your existing annual documentation expires.

If you completed your Self Assessment Questionnaire (SAQ) and your vulnerability scan, please upload those documents at the returning users portal: https://portal.securetrust.com/

To learn more about PCI Compliance​, please see below:

For questions about the program or your requirements, please call 800.827.4880, or mail customercare@intlbancard.com

Thank you for taking action to protect the cardholder data you process daily.

More questions about PCI Compliance?

READY TO GET STARTED?

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