Frequently Asked Questions
How do I apply for a merchant account?
Schedule a call with one of our Certified Payment Professionals. We will work to understand your business needs and design a solution to help your business grow. From there, fill out a merchant application and partner with International Bancard.
To schedule a call with one of International Bancard's Certified Payment Professionals, click here.
How long does the approval process take?
Once your application is complete, the approval time is usually 24 hours. We will promptly inform you of your acceptance and deliver your terminal equipment or software.
How much does it cost to accept credit cards?
Pricing varies from client to client. The fees you will see are based on three items:
Interchange - For every credit/debit card that exists, there is a pre-set rate that the MSP pays to the issuing bank.
Dues and Assessments - paid directly to the Card Associations for the use of the card brand, and the ability to process credit and debit card transactions of the Visa, MasterCard, and Discover payment networks.
Mark up - an additional fee that is paid to the credit card processor.
Can you explain EMV?
EMV, which stands for Europay, MasterCard and Visa - is a global standard for credit cards that uses computer chips to authenticate chip-card transactions, to reduce fraud.
To learn more about EMV, click here.
How do I start accepting chip cards?
To accept EMV at your business, you’ll need a new, EMV-enabled credit card reader. EMV transactions are inserted vertically instead of swiped horizontally.
Click here to schedule a call with one of our Certified Payment Professionals who can help you accept EMV chip cards.
Who is liable for non-EMV transactions?
As of October 2015, if someone pays with a fraudulent chip card, and you’re not set up with an EMV card reader, it's possible that the banks are no longer liable. For example, if a fraudster buys $100 worth of merchandise with a counterfeit EMV chip card, and the business doesn’t have a chip card reader to process the transaction, the business could be liable for the $100.
Can I use a smartphone or tablet to process credit cards?
Yes! International Bancard has a number of different solutions to help you accept payments on-the-go!
Schedule a call with a Certified Payment Professional to learn more!
When will I see the funds in my bank account after I batch?
In most cases expect to see the funds deposited into your bank account within 1-2 business days for Visa, MasterCard and Discover transactions. American Express should deposit within 3–5 business days, American Express will make those deposits directly.
What is PCI?
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment, essentially any merchant that has a Merchant ID (MID).
To learn more about PCI, click here.
Have a question that you don't see?
Contact our team and we will get that answered for you ASAP!